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Frequently Asked Questions

What should I wear to my appointment?

Wait do you have a dress code?

      No, but there are a few things that make my job a little more difficult!

Please avoid wear things that have bulky neck lines, for example hoodies, turtlenecks, or the such. Also, I would dress comfortably as you spend some time with me I want to make sure that you are comfortable! 

Should I wash my hair before my hair color appointment?

Yes and No. Well, that doesn't help does it? Let me help explain. If you are going to have on scalp color I would say no. While washing your hair you could irritate your scalp with out even realizing. The natural oils from your scalp are able to work as barrier to help protect your scalp from irritation, however, things such as dry shampoo, texture/volumizing powder. or color sprays/mascaras can act as a block and cause the hair color not to penetrate and color the hair. I recommend washing your hair 1 to 2 days prior to your hair color appointment. 

What is your cancelation or reschedule policy?

Please allow at least a 24 hour notice to cancel or reschedule an appointment. This will allow another guest time to enjoy that spot on the schedule. Time is very important to me and as I respect your time tremendously I ask for you to do the same. If a no call no show happens please understand payment will need to be made prior to scheduling your next appointment,

What if I am running late to my appointment?

Services for clients running late will be adapted to fit the remaining appointment time without adjustment to pricing. Clients arriving more than 15 minutes late may need to be rescheduled and Cancellation Fees will apply

Product Exchange Policy.

Should you make a retail purchase you are unsatisfied with, let's find you something better! To initiate a products exchange at full credit, simply notify me within 7 days of your initial purchase and return the retail item at your next appointment.

Adjustment Policy.

I want you to LOVE your hair! If you are having challenges with your cut & color, let me know within 7 days of your visit and I am happy to correct the issue at no additional charge.

What is a Keratin Complex Smoothing Treatment?

From temporary smoothing options to our long-lasting, award-winning smoothing solution, Keratin Complex® offers a diverse menu of customizable, in-salon keratin treatments that meet the needs of every client and every hair challenge. Keratin Complex Smoothing Treatments are not the same as a permeant straightener they will only reduce curls up to three levels of curl reduction. Make sure to discuss all your hair desires prior to making your appointment to insure you are making to proper choice on Treatment. 

What is a Vital Shot?

Vitalshot is a unique one-shot hair repair treatment that rebuilds and repairs the bonds of the hair to deliver your best hair yet. This in-salon service features a revolutionary, multi-patented triple layer repair technology that strengthens damaged hair from the inside out. Whether added to a color service or used on its own, the more you use Vitalshot, the healthier hair becomes.

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