Question 1

CANCELLATION POLICY

Accepted Answer

In order to continue to providing the best possible scheduling options to my guests, I require 48 hours' notice should you need to cancel or reschedule your visit with me. Should you cancel your appointment with less than 48 hours' notice, a $25 per service cancelled fee does apply and will be due before a new appointment is scheduled.

Question 2

RE-DO POLICY

Accepted Answer

Your happiness matters deeply to us, and we want you to genuinely love your hair.

If adjustments are needed, please contact the salon within 7 days of your appointment so we can review your challenges and schedule any necessary refinements.

Please note:
An adjustment is meant for refining the original agreed-upon result, not changing directions entirely after the appointment.

Example:
Wanting your blonde slightly brighter? Totally reasonable.
Deciding three days later you actually want cowboy copper after all? That’s a new appointment, babe.

Question 3

HAIR INTEGRITY POLICY

Accepted Answer

We will always prioritize the health of your hair over unrealistic expectations.

That means we may refuse or adjust services if:

The hair is excessively compromised
Chemical history is unknown
The requested result is unsafe in one session

Luxury hair starts with healthy hair.

Question 4

EXTENSION POLICY

Accepted Answer

Extension guests will receive customized home care and maintenance instructions to keep both the extensions and natural hair healthy and beautiful.

Proper maintenance appointments are essential.

Due to the custom ordering process, extension hair purchases are final sale.

Please remember:
Luxury extensions require luxury maintenance. We cannot save them from sleeping in a wet top knot for three weeks straight. We are hairstylists, not magicians.

Question 5

RETAIL & HOME CARE POLICY

Accepted Answer

Professional products matter. A lot. Healthy hair between appointments plays a major role in maintaining luxury results.

Your stylist will recommend a customized home care routine based on your hair type, goals, services received, and of course within your budget.

Using recommended home care helps protect your investment, extend the life of your color, and keep your hair healthy between visits.

Question 6

NO SHOW POLICY

Accepted Answer

Ghosting your hairstylist hurts more than ghosting your ex. Tiny bit dramatic? Maybe. Still true.

Guests who miss appointments without communication may be charged up to 100% of the reserved service total and may require prepaid appointments moving forward.

If an emergency happens, please just reach out. Communication always goes a long way.

Question 7

CHILDREN OR EXTRA GUEST POLICY

Accepted Answer

We love your besties, partners, babies, and tiny adorable humans dearly.

However, to maintain a calm and relaxing environment with limited seating and lots of hot tools, we kindly ask that only scheduled guests attend appointments unless arranged beforehand.

Our salon atmosphere is meant to feel peaceful, elevated, and a little like escaping reality for a few hours.

Got Questions?

"Creating expensive-looking hair since coffee this morning."

"Turning "just a trim" into a full main-character reboot."

"Customized color for people who refuse to look basic."

SALON'S FAQs

HOW DO I BOOK AN APPOINTMENT?

WHAT SHOULD I WEAR TO MY APPOINTMENT?

SHOULD I WASH MY HAIR BEFORE MY HAIR APPOINTMENT?

WHAT SHOULD I EXPECT AT MY FIRST APPOINTMENT

DO YOU OFFER CONSULTATIONS?

CAN I BRING IN INSPIRATION PHOTOS?

DO YOU ACCEPT WALK-INS?

WHAT IF I AM RUNNING LATE

HOW LONG WILL MY SERVICE TAKE?

IS YOUR SPACE CHILD FRIENDLY?

DO YOU OFFER SILENT APPOINTMENTS OR CAN I WORK DURING MY APPOINTMENT?

HOW DO YOU PROTECT HAIR WHILE GETTING A LIGHTENING SERVICE?

ARE YOU WILLING TO FIX ANOTHER SALONS WORK?

SALON POLICIES